Terms of Service

1. Agreement to these Terms

1.1 The parties. These Terms of Service (the "Terms") are a binding agreement between you ("you", "your", or "Member") and Jumpahead.ai, a business registered in the State of California, which operates the Ahead platform ("Ahead", "we", "us", or "our"). They govern your access to and use of jumpahead.ai, app.jumpahead.ai, the Ahead platform, and all services offered through them (collectively, the "Services").

1.2 Acceptance. By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Services.

1.3 Notice of binding arbitration. SECTION 18 REQUIRES MOST DISPUTES BETWEEN YOU AND AHEAD TO BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT, AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS UNDER SECTION 18.5.

1.4 Notice regarding professional advice. Ahead helps you work more effectively with artificial intelligence tools. Advisors (as defined in Section 3.1) are experienced practitioners, not licensed professionals acting in a licensed capacity. Nothing provided through the Services constitutes legal, financial, tax, accounting, or medical advice, and nothing provided through the Services is therapy, counseling, or mental health care. If an Advisor holds a professional license, they do not act under it when delivering Sessions. Seek advice from a qualified professional before making any decision that requires one.

1.5 Notice regarding artificial intelligence. The Services rely on artificial intelligence in ways that directly affect what you receive. The conversation you have with Ahead before your Strategy Call is run by Ahead Assistant, which is an AI, not a person. Your Strategy Call and your Sessions are recorded and transcribed automatically, and the written summaries you receive after them are generated by AI from those transcripts. Section 4 describes this in full and you should read it before using the Services.

2. Eligibility and accounts

2.1 Age. You must be at least 18 years old and able to form a binding contract.

2.2 Territory. The Services are offered to Members located in the United States. If you access the Services from elsewhere, you do so on your own initiative and are responsible for compliance with local law.

2.3 Use in connection with employment. If you use the Services in connection with your employment, you are responsible for ensuring that (a) your employer permits it, and (b) nothing you disclose to us breaches an agreement between you and your employer. Ahead has no relationship with your employer unless we have entered a separate written agreement with them.

2.4 Account security. You are responsible for your account and for all activity occurring under it. Keep your credentials confidential and notify us at hello@jumpahead.ai if you believe your account has been accessed without your authorization.

3. The Services

3.1 What a membership includes. A membership (a "Membership") entitles you to be matched with an expert practitioner from Ahead's network (an "Advisor"), to meet with that Advisor by video for recurring one-hour sessions on the cadence in your plan (each, a "Session"), to exchange messages with that Advisor between Sessions, and to receive a written summary after each Session, retained in a session log within the Ahead platform (together, the "Session Materials").

3.2 No guarantee of results. Ahead provides a method and a process. We do not represent, warrant, or guarantee that your work will improve, that any particular problem will be solved, that any tool will perform as you hope, or that any business, professional, or financial outcome will follow. No Advisor, employee, or contractor of Ahead is authorized to make such a guarantee on our behalf.

3.3 Responsibility for your work. The Services concern tools that produce incorrect results, sometimes with apparent confidence. Advisors will help you build checks intended to catch such errors. Advisors do not review, verify, or approve your work product, and Ahead is not responsible for anything you produce, publish, ship, or decide using what you learn through the Services. You remain solely responsible for verifying your own work before you rely on it.

3.4 Availability and changes. We will use reasonable efforts to keep the Services available and do not warrant uninterrupted availability. We may modify, suspend, or discontinue any part of the Services. If we discontinue a paid feature in a way that materially reduces what you are paying for, you may cancel under Section 7 and we will refund the unused portion of any prepaid term.

4. Use of artificial intelligence

4.1 Where AI is used. Ahead uses artificial intelligence tools, including tools operated by third parties ("AI Tools"), as a core part of delivering the Services. Specifically, AI Tools are used to (a) run Ahead Assistant, the AI that holds the conversation through which you book your Strategy Call and, after it, choose your plan and book your first Session (if you share your website's address, it reads that site's public pages to understand your business, and a person at Ahead can read the conversation and may join it); (b) transcribe recordings of your Strategy Call and your Sessions; and (c) generate the written summaries you receive after them. We may use AI Tools for additional purposes as the Services develop, and will update these Terms when we do.

4.2 Recording and transcription. Your Strategy Call and your Sessions are recorded and automatically transcribed by default. Recording is what makes transcription and summary generation possible. Section 9 governs your consent to recording and your right to have recordings deleted.

4.3 AI-generated summaries and human review. The written summary of each Session (a "Session Summary") is generated by AI Tools from the Session transcript, not composed from scratch by a person. Before a Session Summary is shared with you, it is reviewed by your Advisor or by Ahead, who may edit it. Review means a human has read it and released it. It does not mean every statement in it has been independently verified against the recording. The summary of your Strategy Call is generated the same way and reviewed by Ahead.

4.4 Accuracy. AI Tools make mistakes. A Session Summary may contain errors, omissions, misattributions, or statements that do not reflect what was actually said or intended. Session Materials are provided as a convenience record. They are not a verbatim transcript, a certified record, or professional documentation, and you should not rely on them as an authoritative account of a Session or as a basis for any decision that matters. Tell us at hello@jumpahead.ai if you find an error and we will correct the record.

4.5 Model training. Our position, stated as precisely as we can: (a) Ahead does not use Member Content, Session Materials, or your conversations with Ahead Assistant to train artificial intelligence models, and does not sell, license, or otherwise supply them to any third party for that purpose. (b) We use third-party AI Tools, and we select providers whose applicable terms for the business or developer offerings we use state that they do not train their models on the content submitted through them. That is our arrangement as of the date at the top of these Terms. (c) We do not control third-party providers and we do not guarantee their conduct. We are responsible for choosing providers carefully and for holding them to their terms. We cannot warrant what any provider does internally, and we make no representation beyond what those providers commit to publicly. (d) If our arrangements change in a way that materially changes paragraph (b), we will update these Terms and our Privacy Policy and notify you under Section 19 before the change takes effect.

4.6 Your choice. Recording is not optional for an individual Session: transcription and your Session Summary depend on it, so there is no way to hold a Session unrecorded. If you are not comfortable with Session content being recorded and processed by AI Tools, do not book a Session, and cancel your Membership under Section 7 if you have one. What you keep control of is the record itself: you may have any recording or transcript deleted under Section 9.2.

5. The Strategy Call and matching

5.1 Booking. Before a Membership begins, you book a free introductory call (a "Strategy Call"). To book one, you answer a few questions in a short conversation with Ahead and choose a time. No payment method is needed to book it, and you are not charged for the Strategy Call.

5.2 Outcomes. Following the Strategy Call, one of the following will occur: (a) We suggest an Advisor. You decide whether to go ahead. Your Membership and billing begin when you book your first Session with them, under Section 6.2. (b) We place you on our waitlist, because no Advisor in our network is an appropriate fit at that time. You are not charged. We will notify you if that changes. (c) We decline to offer you a Membership, for any lawful reason. You are not charged.

5.3 Rematching. If your match is not working, tell us and we will attempt to match you with a different Advisor. Rematching depends on Advisor availability and is not guaranteed. If we cannot rematch you, you may cancel under Section 7.

5.4 Advisor unavailability. If your Advisor becomes unavailable, we will attempt to rematch you under Section 5.3. If we cannot do so within a reasonable period, we will pause or cancel your billing.

6. Membership, plans, and billing

6.1 Plans. You select (a) a Session cadence, currently weekly or every other week, and (b) a billing cadence, currently monthly or three months prepaid at a discount (a "Subscription"). The price of each is disclosed to you before you commit and is charged in United States dollars.

6.2 When billing begins. After your Strategy Call we suggest an Advisor. Your first charge occurs when you book your first Session with them, which is how you accept. It does not occur when you book a Strategy Call, when you save your payment method, or when we suggest an Advisor. If you never book, you are never charged. Your billing period runs from the date of that first booking.

6.3 AUTOMATIC RENEWAL. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY at the end of each billing period, at the then-current price for your plan, by charging your saved payment method, and continues until you cancel. Monthly Subscriptions renew every month. Three-month Subscriptions renew every three months. YOU MAY CANCEL AT ANY TIME, online and without contacting anyone, from the billing page in your account. Cancellation stops future renewals; Section 7 governs the period already paid for. We will send renewal reminders where required by law.

6.4 Payment. You authorize us to charge your saved payment method for all amounts due under your Subscription. Payments are processed by Stripe under its own terms. If a charge fails, we may retry it and may suspend your Membership until payment succeeds. You are responsible for any applicable taxes.

6.5 Price changes. We may change our prices. A change will never apply to a period you have already paid for, and we will give you at least 30 days written notice by email before it applies to you. If you do not accept the new price, cancel before it takes effect.

7. Cancellation and refunds

7.1 How to cancel. From the billing page in your account, at any time. You may also email hello@jumpahead.ai and we will process the cancellation for you.

7.2 Monthly Subscriptions. Cancellation takes effect at the end of the billing period you have paid for. You retain access and your remaining Sessions until then. Partial months are not refunded.

7.3 Three-month prepaid Subscriptions. Cancellation stops the next renewal. The prepaid term runs to its scheduled end and prepaid amounts are non-refundable. The discount on this plan is consideration for that commitment. If you want the ability to stop at any month, select the monthly Subscription.

7.4 Exceptions. We will issue refunds where required by law, and may issue them at our discretion, including where we cannot match or rematch you under Section 5, where Section 3.4 applies, or where we have made a billing error. Contact us first.

7.5 Chargebacks. If you dispute a charge with your card issuer without first contacting us, we may suspend or terminate your account.

8. Sessions

8.1 Scheduling. You book Sessions through the scheduling tools in the platform, within your Advisor's published availability. Sessions are one hour in length unless otherwise agreed. Your plan is a rhythm: on the weekly plan you may book one Session in every week, and on the every other week plan one Session in every other week, counting from the week of your first Session. Every week you may book is open at once, up to three months ahead.

8.2 Rescheduling. You may reschedule a Session without penalty by giving at least 24 hours notice.

8.3 Late cancellation and non-attendance. If you cancel a Session with less than 24 hours notice, or do not attend, that Session is treated as delivered and is not replaced. Your Advisor reserved the time and is compensated for it. We may waive this in circumstances that clearly warrant it, at our sole discretion.

8.4 No rollover. A Membership is a recurring relationship, not a bank of prepaid hours. A week you do not book does not carry forward, except as described in Section 8.5.

8.5 When a Session does not happen through no fault of yours. If a Session does not take place for a reason on our side or your Advisor's side, including a cancellation at any notice, a missed Session, or your Advisor not making time available to you, you get that Session back. You may rebook the same week, or use the credit we issue to book a week that is not usually part of your rhythm. A credit covers one Session and expires on the date we give you. This is the one exception to Section 8.4.

8.6 Messaging. You may message your Advisor between Sessions. Messaging is intended for continuing the work and is not a support channel with a guaranteed response time. Advisors respond during their working hours.

9. Recording, consent, and confidentiality

9.1 Consent to recording. Your Strategy Call and your Sessions are recorded and transcribed by default, as described in Section 4. A notice is displayed before you join your Strategy Call, and in the Session room whenever recording is active. By joining a Strategy Call or a Session while that notice is displayed, you consent to being recorded and transcribed.

9.2 Deletion of recordings. Recording cannot be turned off for an individual Session, because the transcription and the Session Summary you are paying for depend on it. What you control is the record afterwards: you may request deletion of any recording or transcript at any time at hello@jumpahead.ai, and we will delete it unless the law requires us to keep it. Your Session Summary remains available to you unless you ask us to delete that too.

9.3 No recording by you. You may not record, transcribe, or otherwise capture a Session yourself, and may not admit a third party or an automated notetaking tool to a Session, without our prior written consent.

9.4 Confidentiality. We treat what you disclose in Sessions and messages as confidential and handle it as described in our Privacy Policy. Advisors are bound by written confidentiality obligations to Ahead. This is a contractual obligation, not a legal privilege. It does not protect your communications from compelled disclosure in the way that communications with an attorney or physician may be protected.

9.5 What you must not disclose to us. Do not bring into a Session or a message any third party's personal data, access credentials, trade secrets, or health information, or any material you are not permitted to disclose. If your employer's confidential information arises, Section 2.3 applies.

10. Content and intellectual property

10.1 Your content. You retain ownership of everything you bring to a Session and everything you create using what you learn ("Member Content"). Ahead claims no ownership in your work, your code, your prompts, or your business.

10.2 License to us. You grant Ahead a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, and process Member Content solely for the purpose of providing the Services to you, including displaying it to your Advisor, recording and transcribing Sessions, and generating Session Materials through AI Tools. This license exists only for that purpose and ends when we delete the content under our Privacy Policy. It does not permit us to train AI models on Member Content, consistent with Section 4.5(a).

10.3 Session Materials. Session Materials are provided for your use without restriction, including in your employment, subject to Section 4.4.

10.4 Our intellectual property. The Services, the Ahead platform, our website and content, and our names, logos, and marks are owned by Ahead or our licensors. You receive a limited, non-exclusive, non-transferable right to use them as necessary to use the Services. Nothing in these Terms transfers ownership to you.

10.5 Feedback. If you provide suggestions or ideas regarding the Services ("Feedback"), you grant us an unrestricted, perpetual right to use them without obligation or compensation to you.

11. Acceptable use

11.1 You will not: (a) violate any law, or use the Services to assist anyone in doing so; (b) harass, threaten, demean, or discriminate against any person, including your Advisor; (c) share your account, or resell, sublicense, or repackage the Services; (d) record Sessions or admit automated tools to them, contrary to Section 9.3; (e) scrape, copy, or systematically extract our content, or use the Services to develop a competing product or service; (f) interfere with, overload, probe, or gain unauthorized access to the Services; (g) impersonate any person, or misrepresent your identity or your affiliation with any organization; or (h) solicit or engage your Advisor to provide services outside the Services during your Membership and for six months after it ends.

11.2 We may investigate suspected violations and may suspend or terminate your account in response to them.

12. Advisors

12.1 Independent contractors. Advisors are independent contractors. They are not employees or agents of Ahead, and no partnership, joint venture, or employment relationship exists between Ahead and any Advisor. 12.2 Scope of our responsibility. Ahead selects and screens Advisors and sets the standards to which they work. Ahead is not responsible for the individual advice, opinions, or conduct of an Advisor beyond our own reasonable care in selecting and overseeing them. Your agreement is with Ahead, not with your Advisor.

13. Third-party services

The Services depend on services operated by third parties, including Stripe, Clerk, Nylas, Daily.co, and the providers of the AI Tools described in Section 4, and our website links to sites we do not control. Your use of those services is governed by their own terms, and we are not responsible for them.

14. Term and termination

14.1 Termination by you. You may cancel at any time under Section 7.

14.2 Termination by us. We may suspend or terminate your account, with or without notice, if (a) you breach these Terms, (b) your payment method fails, (c) we reasonably believe your conduct places an Advisor or another Member at risk, or (d) we cease offering the Services. If we terminate for a reason other than your breach, we will refund the unused portion of any prepaid term.

14.3 Survival. Sections 4.4, 9.4, 10, 12, and 15 through 20 survive termination, together with any payment obligation incurred before termination. Data is handled after termination as described in our Privacy Policy.

15. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, AHEAD DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE, THAT ANY INFORMATION OR OUTPUT PROVIDED THROUGH THEM, INCLUDING ANY OUTPUT OF AI TOOLS, WILL BE ACCURATE OR COMPLETE, OR THAT ANY RESULT WILL BE ACHIEVED. Some jurisdictions do not permit certain warranty exclusions, so parts of this Section may not apply to you.

16. Limitation of liability

16.1 TO THE FULLEST EXTENT PERMITTED BY LAW, AHEAD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THE SERVICES, WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 TO THE FULLEST EXTENT PERMITTED BY LAW, AHEAD'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100).

16.3 These limitations apply even if a remedy fails of its essential purpose, and do not apply to liability that cannot be limited by law, including liability for gross negligence, fraud, or willful misconduct. Some jurisdictions do not permit certain limitations, so parts of this Section may not apply to you.

17. Indemnification

You will defend, indemnify, and hold harmless Ahead from and against any claims, damages, losses, liabilities, and costs, including reasonable attorneys' fees, arising out of or relating to (a) your use of the Services, (b) your breach of these Terms, (c) your violation of any law or the rights of any third party, or (d) any material you disclosed to us that you were not permitted to disclose.

18. Dispute resolution

18.1 Informal resolution first. Before commencing any formal proceeding, you agree to email hello@jumpahead.ai describing the dispute and the relief sought, and we agree to do the same. Both parties will attempt in good faith to resolve the dispute for 30 days before proceeding further.

18.2 Binding arbitration. If informal resolution fails, you and Ahead agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, and not in court. The arbitrator has authority to decide all issues, except that a court decides the enforceability of Section 18.3. Arbitration will take place in the county where you reside, or by telephone or video at your election. Judgment on the award may be entered in any court of competent jurisdiction.

18.3 Class action waiver. YOU AND AHEAD EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may award relief only to the individual party seeking it. If this waiver is held unenforceable as to a particular claim, that claim will proceed in court and all remaining claims will proceed in arbitration.

18.4 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to prevent the misuse of intellectual property or confidential information.

18.5 HOW TO OPT OUT. You may reject arbitration by emailing hello@jumpahead.ai within 30 days of first accepting these Terms, stating your name, the email address on your account, and the words "arbitration opt-out". Opting out costs nothing and affects nothing else about your Membership. If you opt out, Section 20.1 governs instead.

19. Changes to these Terms

We may amend these Terms. When we do, we will revise the date at the top and post the amended version. If an amendment is material, we will notify you by email or in the app at least 30 days before it takes effect, and your continued use of the Services after that date constitutes acceptance. If you do not accept it, cancel before it takes effect. Amendments do not apply retroactively to a dispute that already exists.

20. General

20.1 Governing law and venue. These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. For any matter not subject to arbitration, you and Ahead consent to the exclusive jurisdiction of the state and federal courts located in California.

20.2 Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between the parties regarding the Services and supersede all prior understandings.

20.3 Severability. If any provision is held unenforceable, the remainder remains in full force.

20.4 No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

20.5 Assignment. You may not assign these Terms without our written consent. We may assign them, including in connection with a sale of the business.

20.6 Notices. We will send notices to the email address on your account. You may send notices to hello@jumpahead.ai.

20.7 Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control.

20.8 No third-party beneficiaries, except that Advisors may enforce Sections 11.1(b), 11.1(h), and 12 as they apply to them.

20.9 Headings. Headings are for convenience only and do not affect interpretation.

21. Contact

Email: hello@jumpahead.ai